PASADO’S SAFE HAVEN SPAY/NEUTER CLINIC POLICIES

Cancellation/No-Show:

• Pasado’s requires 48-hour notice of cancellations and allows only two no-shows per client.
• Clients cancelling their scheduled appointment or failing to show up for their appointment will be placed at the end of the waitlist (for dogs) or must reschedule online when appointments become available (for cats).
• Please note that clients who do not show up for a second time, or who repeatedly cancel their appointments will no longer have access to our services. 

Late Fee Policy:

• Clients are given a pickup time at drop off. Clients who are late picking up their pet will be charged a fee of $25 for every 30 minutes they are late.

Spay/Neuter Clinic Refund:

• Clients who prepay for services or make a deposit when scheduling a clinic appointment will be eligible for a full refund upon request and only under the following conditions:
  • Client provided 48-hour advance notice of appointment cancellation, or
  • Pasado’s canceled a clinic due to unforeseen circumstances(mechanical, weather, staffing shortages)

• To request a refund, please email petservices@pasadosafehaven.org and provide your name, the original appointment date and location, and the prepaid amount.
• Once authorized, refunds will only be issued using the original method of payment.  Please allow 7 to 10 business days after receiving confirmation that your refund was authorized to receive the funds.
• If there is a discrepancy between services rendered and advance fees charged, an adjustment will be made using the original payment method within 7 to 10 business days.

Suspected of Breeding:

• Pasado’s Pet Services Program serves income-qualified individual pet owners and non-profit animal rescue organizations only. We do not offer services to cat or dog breeders or sellers as that practice is in conflict with our organization’s mission and values. We reserve the right to refuse services if we suspect you are a breeder or are scheduling an appointment for an animal that you will be selling. Suspected breeders/sellers will be marked as “do not serve” in our database and will be unable to use our services.

Right to Refuse Service:

• Pasado’s Safe Haven reserves the right to refuse service to any person and/or animal at our discretion.

 

 Please email petservices@pasadosafehaven.org if you have any questions.